Reset a tampered reader
The Kisi Reader Pro 2.0 and 2.1 can detect if they are removed from the wall. This shouldn't happen during normal use and indicates possible tampering.
If Tamper Protection is activated, any attempts to unlock via the reader will be suspended upon detection of tampering until the reader is securely reattached to its backplate, and its status is manually reset from the dashboard.
Admins will be notified via a notification banner on the reader's overview page in such cases. As an admin, you can reset the reader by following the steps below.
- Make sure that the reader is attached to its backplate
- Once on the reader's overview page, navigate to the notification banner at the top of the screen and click on Reset tamper
If the tampered sensor becomes damaged, it is possible that the reader will remain attached to the backplate but cannot be reset to its original state. In such circumstances, we advise disabling the tamper protection functionality.
Get notified about tampering
If tampering occurs, an event will be created. You can set up an alert policy for the relevant readers to receive notifications when a tampered event occurs.
If the door linked to the reader is in an intrusion detection area, the alarm will activate.