Help
Our dedicated support team is ready to assist you with any questions or issues you may encounter. Whether you need help navigating our platform, troubleshooting technical difficulties, or seeking clarification on any matter, we're here to help.
Security and compliance
Learn about Kisi's security measures, certifications, and compliance with data protection regulations by visiting our Security and compliance section for detailed information about:
- ISO 27001 and SOC 2 certifications
- Data protection and privacy policies
- UL certification for hardware
- Customer data security practices
For technical details about our infrastructure, see our System architecture documentation.
Get in touch
Please follow this link to request support. Or, feel free to reach out to us at any time via email at support@getkisi.com.
Service Objectives
| Status | Metric | Value |
|---|---|---|
| 🟢 | Support Availability | 24 hours a day, prioritized by support plan |
| CES feedback will be available starting 2025-Q3. Responses can be even faster depending on your support plan. We aim to always stay within SLAs. Last updated on September 20, 2025 | ||
Service Metrics
All metrics shown here are calculated using a trailing 30-day window, updated weekly.
- Trailing 30-day window: Each data point represents the aggregate value over the 30 days leading up to that point in time, not just a single day. For example, a data point labeled 2025-07-01 reflects activity from 2025-06-01 through 2025-07-01.
- Updated weekly: Metrics are refreshed once per week. As a result, new data points appear weekly and reflect the most recent 30-day period at the time of update.