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Mobile credentials

Kisi organization administrators can configure various modes of operation for mobile credentials.


Tap to Unlock allows you to unlock doors by tapping your mobile device against the Kisi Reader, without having to actively use the app. The communication is based on BLE and NFC technologies, transmitting the information to the controller and to the cloud. Communication with the controller can also be through a local network.

If the local network is offline, the phone will request offline credentials from the cloud. In this case, the reader will talk to the controller without any intermediaries.

Tap-to-Unlock with secondary authentication

With Two-factor Authentication (2FA) enabled, you need to unlock your mobile device before tapping it against the Kisi Reader. This adds an extra layer of security. The feature is optional and fully customizable from the Kisi dashboard.

Tap in-app

Tap in-app allows you to unlock doors from within the Kisi app. The tap sends the unlock request directly to the cloud, then to the controller, which fires the relay opening the door. Note that in this case the reader is not necessary.


MotionSense allows you to unlock a door with just a wave of the hand. For MotionSense to work, users need to have the Kisi iOS app installed, Bluetooth enabled, and have their phone nearby.

MotionSense not working

There can be several reasons as to why MotionSense might not be working. Please check that:

  • MotionSense is enabled for that specific Kisi Reader (as shown above)
  • You are on the latest version of the Kisi app
  • You are signed into the Kisi app
  • You have access to that specific door
  • You have your phone nearby
  • Bluetooth is enabled on your phone
  • Location services are set to Always for the Kisi app