Apple Passes
Kisi supports Apple Wallet, allowing users to conveniently store their Kisi credentials (Apple Passes) in the Wallet app and access facilities using their iPhone or Apple Watch. To unlock doors, users simply need to bring their iPhone or Apple Watch in close proximity to the relevant reader–no Kisi mobile app or any additional permissions required.
Please note that managed Apple IDs are currently not supported by Apple.
Apple Passes can be added by users themselves without any involvement from Kisi admins. Users can add a pass to themselves at any time. However, the pass alone does not grant access to the doors unless the necessary permissions have been provided.
Prerequisites
- Active Apple Pass subscription
- Doors with Kisi Reader Pro 2.1 installed
- Enabled Tamper protection on the reader
- iPhone running iOS 17 or higher
- Up to date Kisi iOS app (version 46.0 or higher)
Manage Apple Passes
As an admin, you have control over Apple Passes and can disable them for any user after they have been provisioned.
- From the Credentials page
- From the user profile
- Sign in to Kisi
- On your organization dashboard, go to Credentials
- Choose the Apple Passes tab
- Under Devices, review where each Apple Pass has been activated (iPhone/Apple Watch)
- Click on the Apple Pass you wish to edit
- Depending on your preferences, click on Delete or Suspend
- Confirm your choice
- Sign in to Kisi
- On your organization dashboard, go to Users
- Click on the user for whom you would like to manage Apple Pass for
- Scroll down to Credentials
- Click on the Apple Pass you wish to edit
- Depending on your preferences, click on Delete or Suspend
- Confirm your choice
Apple Passes on Apple Watch
Once the Apple Pass has been added to the mobile device, it will automatically sync with the Apple Watch if the watch is unlocked during the addition process. If the watch is locked for any reason during this time, the user will need to redo the steps.
Each pass can only be associated with one iPhone and one additional Apple Watch. If added to a new device, the pass on the previous device becomes invalid. Once the Apple Pass has been added, users are not required to have the Kisi mobile app installed anymore.
Supported unlock methods
Apple Passes only support Tap to Unlock. If users want to use MotionSense, they must have the Kisi mobile app installed and Bluetooth enabled.
Customized Apple Passes
Customers implementing Apple Wallet Badges in their organization must invite users to provision their employee badge in accordance with Apple marketing guidelines.
By default, Apple Passes will feature the Kisi design. If you want to use your own company design and logo, please send the following details to Kisi Support:
Pass identifier
This is the logo or chosen identifier of your company. It will be displayed above other passes in the Wallet stack for easy identification and must be left-aligned. The image format should be PNG. The dimensions for the identifier are as follows:
- 1372 (up to) x 283 (@3x)
- 684 (up to) x 140 (@2x)
- 328 (up to) x 88 (Watch)
Pass background
This is the representative image, design, or color associated with your company or pass issuer brand. Ensure that no static text is included in the background image. The image format should be PNG. The background should be provided as an image file with the following dimensions:
- 1536 x 969 (@3x)
- 764 x 480 (@2x)
- 366 x 231 (Watch)
Additionally, please provide the background, foreground, and text colors in RGB hex values for use in case the image does not load.