Review incidents

Review incident details, assign team members, and track resolution progress from the incident page.

1. Sign in to Kisi
2. Click the Incidents icon
3. Choose Active or Closed tab
4. (Optional) Filter by Type, Status, or Opened on date to find specific incidents
5. Click on the incident to review
6. Under General, review incident information and add notes as needed
7. Click Save to apply changes
8. Under Occurrence, review related access events and media
9. Under Activity, review the incident timeline
10. Click Acknowledge to change status to acknowledged, or Resolve to close the incident

Tailgating incidents

Tailgating incidents are organized into three tabs:

• Report: Contains the occurrence report (who, what, where, why) and a chronological timeline of the tailgating event with evidence from unlock to visual proof
• Occurrences: Links to related events such as unlock event, incident creation, and tailgating detection
• Activity: Provides tools for incident management, including instructions, notes, and a log of actions taken on the incident

Incident grouping

When the same subject tailgates again while an incident is still open, Kisi adds a new occurrence to the existing incident rather than creating a new one. Once the incident is resolved, a subsequent tailgating event from the same subject will create a new incident.

note

Administrators will not receive new notifications for additional occurrences until the ongoing incident is resolved. To trigger notifications for subsequent occurrences, resolve the current incident first.

Automatically closing incidents

• Incidents close after 7 days of inactivity
• Held open incidents can auto-close when the door closes (enable in policy settings)