Alert policies

As a Kisi admin, you can set up alert policies to monitor specific conditions for resources in your environment and assign issues to the right team members. There are two types of alerts:

• Event alerts: Receive notifications for specific events, e.g., "Alert when the main entrance door is unlocked on weekends."
• Outage alerts: Get notified when Kisi devices experience downtime, e.g., "Hardware outage in the New York office."

Set up an event alert

1. Sign in to Kisi
2. On your organization dashboard, click on Alert Policies
3. Select the Event Alerts tab
4. Click on Add Event Alert
5. Enable the Enable Policy toggle
6. Define the name of your new event alert
7. Next, fine-tune the conditions of the alert policy
   • Click on What and choose the resource and action that you want to use as a trigger for your alert
   • Click on Who and choose a specific user, or multiple users, that will trigger the alert
8. Under Schedule, define when your team should be notified about this certain event
9. Optional: Under Audience, enable the toggle for Send alerts to external apps if you wish to receive alert policy notifications in external applications (e.g. Slack)
10. Next, specify the individuals to be notified (via Kisi) when this particular event occurs by adding their email addresses
11. As a last step, click on the email address(es) to define if the user should be notified via email, web or mobile push notification
12. Click Add

Set up an outage alert

info

Kisi only sends outage alerts for devices that experience a WAN uptime drop below 50% for more than five consecutive minutes. Once a device is back online, you will receive a recovery alert.

1. Sign in to Kisi
2. On your organization dashboard, click on Alert Policies
3. Select the Outage Alerts tab
4. Click on Add Outage Alert
5. Enable the Enable Policy toggle
6. Define the name of your new outage alert, e.g. "Hardware outage"
7. Under Place, select the Kisi place where you want to set this outage alert
8. Under Audience, specify the individuals to be notified when this particular event occurs by adding their email addresses
9. As a last step, click on the email address(es) to define if the user should be notified via email, web or mobile push notification
10. Click Add

Alert policy examples

Use the tabs below to view some specific alert policy examples and how to configure them.

Alert on door unlock

Alert when the main entrance door is unlocked during weekends

1. On your organization dashboard, select Alert Policies
2. Select the Event Alerts tab
3. Click on Add Event Alert
4. Under Name, enter a meaningful name for your alert, e.g. Main entrance unlocks during weekends
5. Under Conditions, click on What
6. Under What type of object are you interested in?, select Door
7. Under What place, define the place where the respective door is configured
8. Under Search door, select the main entrance door
9. Under What action?, select Unlocked
10. Click Apply
11. Under Schedule, click on Day/Time
12. Define your time zone
13. Disable the All week toggle
14. Check Saturday and Sunday
15. Enable the All day toggle
16. Click Save
17. Optional: Under Audience, enable the toggle for Send alerts to external apps to receive alert policy notifications in external applications, e.g. Slack
18. Next, specify the individuals to be notified when this particular event occurs by adding their email addresses
19. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
20. Click Save
21. Click Add

Alert on door held open

Alert via push notifications when a door is held open any day of the week

1. On your organization dashboard, select Alert Policies
2. Select the Event Alerts tab
3. Click on Add Event Alert
4. Under Name, enter a meaningful name for your alert, e.g. Door held open
5. Under Conditions, click on What
6. Under What type of object are you interested in?, select Door
7. Under What place, define the place where the respective door is configured
8. Under Search door, select the respective door
9. Under What action?, select Held open
10. Click Apply
11. Under Schedule, click on Day/Time
12. Define your time zone
13. Make sure to enable the All week and All day toggles
14. Click Save
15. Optional: Under Audience, enable the toggle for Send alerts to external apps to receive alert policy notifications in external applications, e.g. Slack
16. Next, specify the individuals to be notified when this particular event occurs by adding their email addresses
17. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
18. Click Save
19. Click Add

Alert on Primary device switches

Alert when the Primary device setting is being switched between multiple devices within the same Kisi account

1. On your organization dashboard, select Alert Policies
2. Select the Event Alerts tab
3. Click on Add Event Alert
4. Under Name, enter a meaningful name for your alert, e.g. Primary device restriction switches
5. Under Conditions, click on What
6. Under What type of object are you interested in?, select Login
7. Under What action?, select Promoted
8. Click Apply
9. Under Schedule, click on Day/Time
10. Define your time zone
11. To keep the alert continuously active, keep the All week/All day toggles enabled. If you prefer to receive alerts only during specific time periods, disable the toggles and define the preferred time period.
12. Click Save
13. Optional: Under Audience, enable the toggle for Send alerts to external apps to receive alert policy notifications in external applications, e.g. Slack
14. Next, specify the individuals to be notified when this particular event occurs by adding their email addresses
15. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
16. Click Save
17. Click Add

Alert on hardware outage

Alert when Kisi hardware is falling offline in the New York office

1. On your organization dashboard, select Alert Policies
2. Select the Outage Alerts tab
3. Click on Add Outage Alert
4. Under Name, enter a meaningful name for your alert, e.g. Hardware outage New York
5. Under Place, select the New York office
6. Under Audience, specify the individuals to be notified when this particular event occurs by adding their email addresses
7. Once added, click on the email address(es) and define how users should get notified about new integrations: via web, email, or push notifications
8. Click Save
9. Click Add