Custom incident policies

As a Kisi admin, you can set up custom incident policies (ex. alert policies) to monitor specific conditions for resources in your environment and assign issues to the right team members.

Set up a custom incident policy

1. Sign in to Kisi
2. Navigate to Incidents > Incident Policies
3. Click Add Incident Policy
4. Enter a policy name
5. Select Custom Policy as the policy type
6. Choose severity level: Info, Warning, or Critical
7. (Optional) Add handling instructions for your team
8. Configure trigger conditions:
   • Click What to select the resource (door, user, etc.) and which action triggers the alert (unlock, held open, etc.)
   • (Optional) Click Who to limit the incident to specific users only
9. Set notification schedule under Schedule
10. Add email addresses for notifications
11. Configure notification preferences (email, web, or mobile)
12. Click Add

Custom incident policy examples

Use the tabs below to view some specific custom incident policy examples and how to configure them.

Alert on door unlock

Alert when the main entrance door is unlocked during weekends

1. Navigate to Incidents > Incident Policies > Add Incident Policy
2. Enter name, e.g. "Main entrance unlocks during weekends"
3. Select Custom Policy type and choose severity level
4. Under Conditions > What select Door, choose your place and door, select Unlocked action
5. Under Schedule, set your timezone, disable All week, select Saturday and Sunday, enable All day
6. Add notification email addresses and configure preferences
7. Click Add

Alert on controller reboot

Alert when a controller is rebooted

1. Navigate to Incidents > Incident Policies > Add Incident Policy
2. Enter name, e.g. "Controller reboot alert"
3. Select Custom Policy type and choose severity level
4. Under Conditions > What, select Controller, choose your place and controller, select Reboot action
5. Under Schedule: set timezone, enable All week and All day toggles
6. Add notification email addresses and configure preferences
7. Click Add

Alert on admin login

Alert when a place admin logs in

1. Navigate to Incidents > Incident Policies > Add Incident Policy
2. Enter name, e.g. "Place admin login tracking"
3. Select Custom Policy type and choose severity level
4. Under Conditions > What, select Login, select Created action
5. Under Conditions > Who, select a user with place admin rights
6. Under Schedule, set timezone and configure time periods
7. Add notification email addresses and configure preferences
8. Click Add