Set up alert policies

Use alert policies to define fine-tuned conditions for individual resources in your environment, and assign issues to the right people on your team.

1. Sign in to Kisi
2. On your organization dashboard, navigate to Organization setup
3. Click on Alert Policies
4. Click on Add policy
5. Define the name of your new alert policy
6. Next, fine-tune the conditions of the alert policy
   • Click on What to choose the resource and action that you want to use as a trigger for your alert
   • Click on Who to choose a specific user, or multiple users, that will trigger the alert
7. Under Schedule, define when your team should be notified about this certain event
8. Under Audience, determine who should be informed when this specific event occurs by adding their email address
9. As a last step, click on the newly added email address to define if the user should be notified via email, web or mobile push notification

Alert policy examples

Use the tabs below to view some specific alert policy examples and how to configure them.

Alert on door unlock

Alert when the main entrance door is unlocked during weekends

1. In the left-hand navigation, select Organization setup > Alert Policies
2. Click on Add policy
3. Under Name, enter a meaningful name for your alert, e.g. Main entrance unlocks during weekends
4. Under Conditions, click on What
5. Under What type of object are you interested in?, select Door
6. Under What place, define the place where the respective door is configured
7. Under Search door, select the main entrance door
8. Under What action?, select Unlocked
9. Click Apply
10. Under Schedule, click on Day/Time
11. Define your time zone
12. Disable the All week toggle
13. Check Saturday and Sunday
14. Enable the All day toggle
15. Click Save
16. Under Audience, enter a valid email address
17. Once added, click on the email address and define how to get notified about new integrations: via web, email, or push notifications
18. Click Save
19. Click Add

Alert on door held open

Alert via push notifications when a door is held open any day of the week

1. In the left-hand navigation, select Organization setup > Alert Policies
2. Click on Add policy
3. Under Name, enter a meaningful name for your alert, e.g. Door held open
4. Under Conditions, click on What
5. Under What type of object are you interested in?, select Door
6. Under What place, define the place where the respective door is configured
7. Under Search door, select the respective door
8. Under What action?, select Held open
9. Click Apply
10. Under Schedule, click on Day/Time
11. Define your time zone
12. Make sure to enable the All week and All day toggles
13. Click Save
14. Under Audience, enter a valid email address
15. Once added, click on the email address and define how to get notified about new integrations: via web, email, or push notifications
16. Click Save
17. Click Add

Alert on new integrations

Alert when a new integration is created for auditing purposes

1. In the left-hand navigation, select Organization setup > Alert Policies
2. Click on Add policy
3. Under Name, enter a meaningful name for your alert, e.g. New integration added
4. Under Conditions, click on What
5. Under What type of object are you interested in?, select Integration
6. Leave the Integration ID field blank
7. Under What action?, select Created
8. Click Apply
9. Under Schedule, click on Day/Time
10. Define your time zone
11. Make sure to enable the All week and All day toggles
12. Click Save
13. Under Audience, enter a vaild email address
14. Once added, click on the email address and define how to get notified about new integrations: via web, email, or push notifications
15. Click Save
16. Click Add

Alert on Primary device switches

Alert when the Primary device setting is being switched between multiple devices within the same Kisi account

1. In the left-hand navigation, select Organization setup > Alert Policies
2. Click on Add policy
3. Under Name, enter a meaningful name for your alert, e.g. Primary device restriction switches
4. Under Conditions, click on What
5. Under What type of object are you interested in?, select Login
6. Under What action?, select Promoted
7. Click Apply
8. Under Schedule, click on Day/Time
9. Define your time zone
10. To keep the alert continuously active, keep the All week/All day toggles enabled. If you prefer to receive alerts only during specific time periods, disable the toggles and define the preferred time period.
11. Click Save
12. Under Audience, enter one or more valid email addresses
13. Once added, click on the email address(es) and define how to get notified about new integrations: via web, email, or push notifications
14. Click Save
15. Click Add

tip

To learn more, check out our concept article on alert policies.