Reset your password

You can reset your password if you forget it, or if you want to keep your account more secure.

Reset a forgotten password

You can reset your password from both the web and the mobile apps.

Web

1. Navigate to the Kisi sign in page
2. Under Organization domain, enter your organization domain given to you by Kisi
3. Click Continue
4. Click on Enter password
5. Click on Forgot password?
6. Enter your email addess
7. Click Send
8. Go to your inbox and open the email you just received from Kisi
9. Click on the organization you wish to sign in to
10. Enter a new password under New password
11. Confirm your news password by entering it again under Confirm new password
12. Click Change password
13. Click Back to sign in and sign in with your new password

Mobile

1. Open your Kisi mobile app
2. Tap on Add account
3. Click on Manual sign in
4. Enter your organization domain
5. Click Continue
6. Under Choose sign in method, select Classic sign in
7. Enter your email again
8. Click Continue
9. When prompted to enter your password, tap on Forgot your password?
10. Go to your inbox and open the email you just received from Kisi
11. Click on the organization you wish to sign in to
12. Enter a new password under New password
13. Confirm your new password by entering it again under Confirm new password
14. Click Change password
15. Go back to Add account and sign in with your new password

Change your password

If you know your Kisi password but want to change it, you can do so in the Kisi web app, under your account settings.

1. Sign in to Kisi
2. Click on your account in the top right corner and select My account
3. Click on the Security tab
4. In the Current Password field, enter your current password
5. In the New Password field, enter your new password
6. In the Confirm Password field, enter your new password again
7. Click Save

info

If you want to update your email address for a Kisi account, please reach out to your Kisi admin so that they can share access to your new email address.