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Reset your password

You can reset your password at any time if you forget it, or you can change it to enhance the security of your account.


If you want to update your email address for a Kisi account, please reach out to your Kisi administrator and they will assist you in updating your email address accordingly.

Reset a forgotten password

You can reset your password from both the web and the mobile apps.

  1. Open the Kisi web app
  2. Under Organization domain, enter your organization domain given to you by Kisi
  3. Click Continue
  4. Click on Enter password
  5. Click on Forgot password?
  6. Enter your email address
  7. Click Send
  8. Go to your inbox and open the email you just received from Kisi
  9. Click on the organization you wish to sign in to
  10. Enter a new password under New password
  11. Confirm your news password by entering it again under Confirm new password
  12. Click Change password
  13. Click Back to sign in and sign in with your new password

Change your password

If you know your Kisi password but want to change it, you can do so both in the Kisi web and mobile apps, under your user settings.

  1. Sign in to Kisi
  2. Click on your account in the top right corner and select My account
  3. Click on the Security tab
  4. In the Current Password field, enter your current password
  5. In the New Password field, enter your new password
  6. In the Confirm Password field, enter your new password again
  7. Click Save