Use Kisi on mobile

Kisi users can unlock Kisi-enabled doors with their mobile phones using our Android or iOS app.

Prerequisites

Android

• NFC enabled
• Location services enabled
• In some cases the phone screen must be unlocked

note

Some Android phones' NFC modules can work in several modes. The Kisi app only supports HCE mode.

iOS

• iOS version 14.0 or later
• Bluetooth in the Kisi app enabled
• Bluetooth in iPhone settings under the Kisi app enabled
• Location services enabled and set to Always

note

In case of a Bluetooth error, please see this support article.

Enable location services

Make sure you enable location services on your mobile if:

• you want to unlock doors using our MotionSense technology
• a reader or geofence restriction needs to be satisfied

Android

1. Open your Settings app
2. Tap on Apps & notifications
3. Select App permissions
4. Select Location
5. Scroll down to the Kisi app and enable it

For more information, read about Android app location permissions.

iOS

1. Open your Settings app
2. Go to Privacy
3. Select Location Services. Verify that the location services switch is on.
4. Select the Kisi app
5. Set Location permission to Always

For more information, read about Apple location services.

note

Kisi does not track any location information. The location service only communicates with Kisi when an unlock is being performed, and only to verify the distance from the reported location to the address of the place you are trying to enter.

Get access

Reach out to your Kisi admin to get access to your space. If you don't know who your Kisi admin is, please contact Kisi Support with the name of your company or residential building and we will look it up for you.

Sign in to Kisi

1. Open your Kisi app
2. Tap on Add account
3. Enter your email and tap on Continue
4. Go to your inbox and tap on the sign-in link you received. Alternatively, you can click on Manual sign-in and enter your Organization domain.
5. Choose your sign-in method

• SSO sign-in: enter the credentials for your indentity provider (IdP)
• Classic sign-in: authenticate with your email and password

tip

If you can't find the email with your sign-in link, or don't know your organization domain, click on Don't know your organization's domain? and enter your email address.

Unlock doors with Kisi

Tap-to-Unlock

Tap-to-Unlock allows you to unlock doors by tapping your mobile device against the Kisi reader, without having to actively use the app. If your organization has enabled Tap to Unlock with Two-factor Authentication, you might need to unlock your mobile device before tapping it against the Kisi Reader.

Tap in-app

Tap in-app allows you to unlock doors from within the Kisi app.

1. Sign in to Kisi on mobile
2. Navigate to your place
3. Tap on All doors
4. Find the door your want to unlock
5. Tap on the blue lock icon

MotionSense

With MotionSense enabled, iOS users can unlock doors with a wave of their hand, without actively using their mobile.

Troubleshooting

In case Kisi needs to investigate an issue further, we might ask you to send us the app logs. The troubleshooting flow is the same on Android and iOS.

1. Sign in to your Kisi app
2. Tap the user icon to open the User settings
3. Select the Help tab
4. Tap About to see an overview of all required permissions
5. Scroll down and tap on Send logs to Kisi Support
6. Tap OK