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Set up alert policies

Use alert policies to define fine-tuned conditions for individual resources in your environment, and assign issues to the right people on your team.

  1. Sign in to Kisi
  2. On your organization dashboard, click on Alert Policies
  3. Click on Add Alert policy
  4. Define the name of your new alert policy
  5. Next, fine-tune the conditions of the alert policy
    • Click on What to choose the resource and action that you want to use as a trigger for your alert
    • Click on Who to choose a specific user, or multiple users, that will trigger the alert
  6. Under Schedule, define when your team should be notified about this certain event
  7. Optional: Under Audience, enable the toggle for Send alerts to external apps if you wish to receive alert policy notifications in external applications (e.g. Slack)
  8. Next, specify individuals to be notified (via Kisi) when this particular event occurs by adding their email addresses
  9. As a last step, click on the email address(es) to define if the user should be notified via email, web or mobile push notification
  10. Click Add

Alert policy examples

Use the tabs below to view some specific alert policy examples and how to configure them.

Alert when the main entrance door is unlocked during weekends

  1. In the left-hand navigation, select Settings > Alert Policies
  2. Click on Add policy
  3. Under Name, enter a meaningful name for your alert, e.g. Main entrance unlocks during weekends
  4. Under Conditions, click on What
  5. Under What type of object are you interested in?, select Door
  6. Under What place, define the place where the respective door is configured
  7. Under Search door, select the main entrance door
  8. Under What action?, select Unlocked
  9. Click Apply
  10. Under Schedule, click on Day/Time
  11. Define your time zone
  12. Disable the All week toggle
  13. Check Saturday and Sunday
  14. Enable the All day toggle
  15. Click Save
  16. Optional: Under Audience, enable the toggle for Send alerts to external apps to receive alert policy notifications in external applications, e.g. Slack
  17. Next, specify individuals to be notified when this particular event occurs by adding their email addresses
  18. Once added, click on the email address(es) and define how users should get notified: via web, email, or push notifications
  19. Click Save
  20. Click Add
tip

To learn more, check out our concept article on alert policies.